Are you tired of settling for uninformed salespeople, poor customer service, and insufficient product information in your quest to find the best available price? You don't have to settle anymore. Our exclusive 100% Guaranteed Price Match ensures you the lowest delivered price with the highest standards of professional service.

Taking advantage of our 100% Guaranteed Price Match is easy:

1. If you think you've found the same specialty product offered online at a lower delivered price, please call our Sales team at (800) 401-8151, Mon.-Fri. (6am-6pm, PST), Sat.(10am-5pm, PST), and say that you'd like to report a Price Match.

2. We'll ask you for the competing store's name, website, and the exact location of the advertised item to verify the price and that the item is new, in stock, and includes the manufacturer's warranty.

3. Once we've verified the competitor’s pricing, we will match the lower price.

Call Toll Free: 800-401-8151

If you find a lower delivered price after you've purchased a specialty product from us, you'll still reap the benefits.We will honor our 100% Guaranteed Price Match for up to 30 days after your purchase by giving you an in-store credit for the difference in price.

Our 100% Guaranteed Price Match is valid when the named online competitor is an authorized dealer of the product and is selling a non-auction, new, in-stock, warranted item at or above the manufacturer's wholesale cost. Delivered price is calculated by adding the base item price plus shipping, handling, taxes and any other charges. This offer may not be used in combination with any other financing or promotional offers. Sewingmachinesplus.com reserves the right to refuse any order or price match if the preceding terms are not met or cannot be verified. Certain manufacturers such as Janome and Miele have restrictions on pricing that may prevent us from matching some prices.

Your satisfaction is our top priority. We at Sewingmachinesplus.com are committed to providing you with the best on-line shopping experience in the business.

Credit Card

We currently accept 4 major credit cards: Discover, American Express, MasterCard and Visa. We must be able to verify your credit card, so the billing address you provide must match the address to which your credit card statements are sent. We also require the security code found on all major credit cards. If you are unable to provide us with this information at checkout, your order may require extra processing time. If you have any questions about paying by credit card, call us at 1-800-401-8151.

Call Toll Free: 800-401-8151

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Check or Money Order

If you wish to pay by check, we will ship your order when the payment clears our bank, which is typically 10 days after we receive your payment.

If you wish to pay by money order, we will ship your order when the payment clears our bank, which is typically within 24 hours after we deposit your payment.

Please send your check or money order payable to SewingMachinesPlus.com to the following address:

Accounts Receivable
SewingMachinesPlus.com
713 Center Drive
San Marcos, CA 92069

Please include your order number with your payment. If you have any questions about paying by check or money order, call us at 1-800-401-8151.

Call Toll Free: 800-401-8151

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Wire Transfer

If you wish to pay via a Wire Transfer, we will be able to process your order immediately upon verification of payment. Please call us at 1-800-401-8151 to schedule a wire transfer.

Please pay all bank fees separately. If your bank or an intermediary bank deducts your fees from our payment, we will not be able to ship your order until we receive the full order amount.

Please include your order number with your payment. If you have any questions about wire transfers, call us at 1-800-401-8151

Call Toll Free: 800-401-8151

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Gift Certificate

If you have a gift certificate, during the checkout process, enter the Gift certificate number and PIN then press Redeem Certificate. If you have any questions about using Gift Certificates, call us at 1-800-401-8151

Disclaimer - You may not use Gift Certificates to purchase more Gift Certificates. Thank You.

Call Toll Free: 800-401-8151

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Paypal

If you wish to pay via a PayPal account, you must first proceed through the checkout process. At the end of the checkout process, you will see a PayPal logo that you must click. This link will ensure that all of your order information is properly stored during the PayPal transaction.

If you have any questions about PayPal payments, call us at 1-800-401-8151. You can also visit the PayPal Help Center.

Call Toll Free: 800-401-8151

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Purchase Orders

If your school, school district, hospital, business or organization uses purchase orders, you can send us a purchase order by fax, email or mail. Once a valid purchase order is received, our Customer Support Team will process the order.

1. Fax us your purchase order: 1-866-550-7091
2. Email us your purchase order to: info@sewingmachinesplus.com
3. Mail your order to:

Accounts Receivable
SewingMachinesPlus.com
713 Center Drive
San Marcos, CA 92069

Special requirements may apply to purchase orders, including an approved credit application.

If you have any questions about paying with a purchase order, call us at 1-800-401-8151.

Call Toll Free: 800-401-8151

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PROMOTIONAL FINANCING WITH YOUR SEWING MACHINES PLUS CREDIT CARD

The following promotional financing offers are available to consumers every day with approved credit.

*No Interest for 18, 24, 36, 48 or 60 Months

On qualifying purchases made with your Sewing Machines Plus credit card. Equal monthly payments required for 18, 24, 36, 48 and 60 months.

*No interest will be charged and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Any monthly payments shown in connection with this promotional offer (which may exclude taxes and delivery) should allow you to pay off the promotional purchase within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For new accounts: Purchase APR is 29.99% Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

**No Interest if Paid in Full Within 6 or 12 Months

On qualifying purchases made with your Sewing Machines Plus credit card. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 6 or 12 Months. Minimum monthly payments required.

**Any suggested equal monthly payment shown in connection with this promotional offer (which may exclude taxes and delivery):

• May be greater than the required minimum monthly payment that will be charged on your billing statement;
• Equals the promotional purchase amount divided by the number of months in the promo period rounded to the next highest whole dollar, and
• Would pay off the promotional purchase amount within the promo period, but only if there are no other balances on your account at any time during the promo period and you make your payments on time. In such event, your total payments will equal the amount of the promotional purchase amount.

No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. For new accounts: Purchase APR is 29.99%; Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

Purchase orders are only available as a payment option for businesses, established companies, government and educational institutions. In order to place a purchase order please call toll free 800-401-8151 and any one of our friendly staff will take your order over the phone.

Call Toll Free: 800-401-8151

Sales tax is applied to all orders being shipped to a Florida, Georgia, Illinois, Minnesota, New York, North Carolina, Pennsylvania, Virginia, Washington, Arizona, California, Texas or Wisconsin address.

We will ship all online orders to locations within the United States and Canada. We also offer international shipping for phone orders. If you need to ship an order to another country (aside from the United States & Canada), please call 800-401-8151 for more details & to place your order.

Call Toll Free: 800-401-8151

Orders shipped to Canada will be charged a fee for duties and taxes when package is delivered. That fee is the responsibility of the customer and is not paid for by Sewingmachinesplus.com, Inc. If the customer refuses the package then those fees will be deducted from the refund amount.

Within the continental United States (the contiguous 48 states), SHIPPING is FREE to the customers on orders over $35. Second day shipping does not apply to products drop shipped from supplier. Orders being shipped to Hawaii, Alaska, and Canada are not eligible for free shipping. Also, the free shipping policy does not apply to APO's, FPO's and DPO's. Please call 800-401-8151 for APO/FPO/DPO rates. Shipping rates may be calculated by clicking the Checkout button in the shopping cart.

Free shipping does NOT apply to any item that requires freight ground delivery. On all orders that require freight ground delivery, we will immediately contact you by phone to give you the freight charges. Click here for freight shipping policies.

We ship most orders via FedEx Home Delivery. Items that are shipped directly from the manufacturer will be shipped using the manufacturer's preferred method (either UPS or FedEx). Packages that weigh less than 1 pound may ship via USPS Priority Mail (unless otherwise specified). On orders that include free shipping, we reserve the right to choose the carrier of our choice to accommodate the most efficient method of getting the product to you.

Shipping charges in the shopping cart are accurate FedEx Account Rates.

Please keep in mind that UPS and FedEx do not ship to PO Boxes. If you put a PO Box as your shipping address the merchandise will be shipped via USPS. (Additionally, providing a PO Box as your shipping address will not cause us to ship via USPS for you. If you have experience with FedEx delivering to your PO Box, please call us and we'll make the exception; however, if the package gets denied and rerouted, you will be charged all applicable shipping costs.)

All orders will be processed within 1-2 business days. Orders placed on weekdays before 2pm Pacific time will usually be shipped the same day. Orders placed on Friday after 3pm, Saturday, or Sunday are processed on Monday. Processing and shipping does not take place on weekends or holidays.

Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. The ship date is not counted as one of the days in air quotes. For example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday. If it ships 2nd Day Air on Friday it will arrive on Tuesday.

Regarding expedited shipping: Expedited shipping is effective based on when the item is sent out, not from the time the order is placed. If we have an item in stock, we can generally have it sent out the same day we receive an order. Items that must be special-ordered or drop-shipped by the manufacturer cannot be sent through an expedited method.

FedEx Home Delivery transit times are approximated on the map below, and measured in business days (Tuesday through Saturday):

So that heavy-item orders can go as smoothly as possible, please read the following specifications and conditions for delivery of cabinets and assembled industrial machine tables.

1. Most packages are tested, packed and palletized within 3-7 days of processing depending on the product make/model.
2. Tracking will show delivery to the closest shipping hub (destination location) to your residence/business.
3. Local hub will contact you 24-48hrs. after receiving shipment to set up delivery date and time.
4. Be advised SewingMachinesPlus.com is not responsible for delays experienced by the Freight Carrier.
5. Please feel free to contact us if you need assistance with your Freight shipment.
6. Assembled industrial machines with table and assembled sewing furniture will ship via freight truck line, NOT UPS or FedEx. Freight delivery cannot be expedited and does not apply for free shipping. Freight shipping charges are generally in the range of $150-299, depending on your location and type of delivery address. (No shipping method other than freight is applicable for these items, even if other methods show up in the shopping cart.) We will contact you about the freight shipping charges. You are also welcome to contact us after you have placed your order.
7. Someone needs to be at the delivery address to receive and sign for the product when delivery takes place. The freight company will call you to inform you of the delivery date so that you can plan accordingly. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
8. Be aware that the delivery driver is not responsible for bringing the product inside your home. Their responsibility is to deliver the product to the delivery address and move the freight to the end of the truck. They may or may not take it off the truck for you, but they will not bring the item inside your house, take it up stairs, place it for you, etc. You will need to have appropriate assistance and/or equipment available at delivery to unload it off the end of the truck and get the product inside your house.
9. When you sign the delivery receipt, it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if the cabinet is damaged refuse the shipment. This is very important, because once you have signed for your shipment it is your responsibility if it is damaged. If the Customer signs for the product in good condition and the product is damaged, only replacement parts can be purchased at the customer's expense and it is the customer's responsibility to install any replacement parts.
10. Save your box and all packaging materials until you are certain that your cabinet and all accessories are in satisfactory condition.
11. Replacement of accepted damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer does not inspect the cabinet, signing for it in good condition, the damaged product is the customer's responsibility.
12. Inserts are usually shipped out via UPS or Fed-Ex and customarily do not arrive at the same time as your cabinet. Delivery on inserts can take up to two additional weeks for delivery due to the time it takes to create your insert.
13. Remember to call us before signing for the product if you do not understand this delivery agreement.

With every purchase at SewingMachinesPlus.com we offer a 60 day money back guarantee. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund. We are so confident you will love your purchase we have extended our money back guarantee from 30 days to 60 days.

No other authorized dealer stands behind the products they sell like we do. It is a very simple motto we live by, "YOU’LL LOVE IT, OR YOUR MONEY BACK". You won’t find this anywhere else; this is our own unique mission statement that we have developed over 40+ years of being in the sewing machine business.

We know what our customers want and know what makes them comfortable. It is important that you feel confident when making a purchase that you will be taken care of after the purchase in case you are having doubts, or in very rare cases something went wrong with your order.

To return an item for any reason, simply contact us via phone or e-mail returns@sewingmachinesplus.com and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different locations.

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General Returns

• Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before a refund is given.
• Opened Merchandise Opened merchandise can be returned for a Store Credit for all item’s providing merchandise is returned in its original factory carton, undamaged with Styrofoam, warranty card, and all included accessories. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.
• Shipping Costs are covered by SewingMachinesPlus.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item, it becomes a general return. General returns are subject to have the original shipping fees deducted from the refund.
• If any machine is returned without its included accessories and manual a restocking fee will be deducted from the refund.

Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: SewingMachinesPlus.com is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.

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Non-returnable Items:

• All opened software and designs
• All sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions
• Assembled Machine Quilting Frames
• Dream World Sew Steady extension tables
• All Industrial Machines
• Freight Intensive Items
• All items without original factory box

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Defective Merchandise:

If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement, or item exchange. SewingMachinesPlus.com is responsible for all shipping/return costs incurred when a product is defective.

This privacy notice discloses the customer privacy practices of Sewingmachinesplus.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared
2. What choices are available to you regarding the use of your data
3. The security procedures in place to protect the use of your information
4. How you can correct any inaccuracies in the information

Information Collection, Use, and Sharing

Sewingmachinesplus.com are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any
• Change/correct any data we have about you
• Have us delete any data we have about you
• Express any concern you have about our use of your data

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the SewingMachinesPlus.com website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. This cookie does not in anyway identify you or give access to your computer. The cookie is used to say "This person visited this page, so show them ads relating to that page."

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 401-8151 or click here to send email.

Website Errors

Our Website may contain errors, may have missing information, or may not be up to date. We reserve the right to correct any errors or omissions, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our Website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.

If an item is listed at an incorrect price or with incorrect information, then at our sole discretion we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Website. We apologize for any inconvenience that this may cause you.